Support Officer

Duties

A. Strategic Planning & Policy Support

• Contribute to development of strategy policies, standards, processes, and planning guidelines
• Support strategy execution and related change planning activities
• Ensure stakeholder awareness of strategic approaches and timelines
• Produce reports, insights, and supporting analysis for strategy management

B. Specialist Advisory Role

• Provide expert advice within own specialism
• Maintain up-to-date knowledge in relevant domains
• Work with other specialists to ensure accurate, aligned guidance

C. Stakeholder Management

• Manage issues, corrective actions, and lessons learned
• Implement stakeholder engagement and communication plans
• Collect feedback to improve stakeholder processes
• Strengthen relationships across internal and external stakeholders

D. Business & Executive Administration

• Coordinate cross-functional strategic initiatives
• Organize executive meetings (agenda, structure, outcomes, follow-up)
• Track actions, risks, and progress with leadership teams
• Report on initiative progress and resolve issues

E. Office & Operational Administration

• Organize large meetings and conferences
• Improve administrative processes and workflows
• Monitor effectiveness of support functions
• Ensure smooth communication and coordination across stakeholders
• Handle highly sensitive and confidential information

F. Data, Reporting & Analytics (Key Additions)

• Develop and maintain Power BI dashboards for portfolio performance reporting
• Consolidate and analyse metrics from ServiceNow and EBA systems
• Produce actionable insights and management reports
• Ensure consistent, accurate reporting for portfolio oversight
• Support information flow across organizational interfaces

Additional

• Deputise for higher-grade staff when required
• Perform other assigned duties as needed

Requirements

Education & Experience

• Bachelor’s degree in a relevant discipline 2 years relevant experience
  OR
• Exceptionally: 6 years of relevant progressive experience in lieu of degree

Essential Experience

• Minimum 2 years in management support or professional administrative/coordination roles
• Ability to manage multiple tasks under pressure and tight deadlines
• Experience producing clear, structured reports and communicating complex information
• Strong drafting, editing, and briefing/report writing skills

Desirable Experience

• Business process design and implementation
• Resource and personnel planning
• Budget planning and management

Skills & Tools

• Strong proficiency in Microsoft Office Suite
• Experience with reporting/analytics tools:
  • Microsoft Power BI
  • ServiceNow
• Strong coordination, organization, and communication skills

Training / Certifications (preferred)

• Management of Risk (MoR)
• PRINCE2 Foundation

Working Conditions

• Location: Braine-l'Alleud
• Full-time on-site
• Occasional travel within Belgium (1–2 times/month) and potentially international operational sites
• Office environment with confidential/sensitive information handling
• Contract period: 08 Jun 2026 – 31 Dec 2026 (836 hours)
• Security Clearance: NATO Secret (within NATO Communications and Information Agency context)