IT Change Manager

Mons, Belgium Deadline: 05-10-2026 Geplaatst: 21-09-2026 #17586

IT Change Manager 

Reference: C005410
Location: Mons, Belgium
Work arrangement: Full-time, on-site
Equivalent NATO grade: G15
Security clearance: NATO Secret

Key duties

  • Coordinate IT change requests covering systems, software, patches, hardware, and products across NATO security domains and NCSC-managed networks.
  • Triage new NCSC-related tickets promptly across multiple ticketing systems.
  • Track and close NCSC-assigned tickets and tasks in external systems.
  • Maintain rigorous documentation and ensure change tickets progress through workflows to timely closure.
  • Participate actively in governance forums, including:
    • Impact Assessment Reviews
    • Technical Review Boards (TRB)
    • Change Advisory Boards (CAB)
    • Release Governance Boards (RGB)
    • Capacity Management Boards
  • Facilitate change-management meetings, keep discussions focused, involve all stakeholders, and document actionable outcomes.
  • Ensure NCSC representatives are prepared for weekly change-related boards.
  • Organize and conduct the weekly Distributed Change Advisory Board (D-CAB).
  • Coordinate and gather information across NCSC, NCIA, and external stakeholders.

Mandatory requirements

  • At least three years of Change Manager experience, preferably in cybersecurity.
  • Proficiency with BMC’s ITSM suite.
  • ITIL v3 Transition certification or an equivalent ITIL v4 certification.
  • Strong communication, analytical, organizational, and stakeholder-management skills.
  • English proficiency at NATO STANAG 6001 Level 3 or higher.
  • Ability to foster a transparent, respectful working environment.

Education and experience

Candidates must meet one of these paths:

  • Bachelor’s degree from a nationally recognized university in a related discipline, plus at least two years of relevant post-degree experience; or
  • At least six years of extensive, progressive, function-related expertise demonstrating abilities of particular interest to the NCI Agency.

Desirable technical experience

  • Ability to assess cybersecurity-related change requests, understand their technical context, and perform rapid, accurate triage and risk assessments.
  • Knowledge of cybersecurity services such as SIEM, NIPS/IDS, full-packet capture, malware analysis and forensics, penetration testing, system hardening, and vulnerability scanning.
  • Familiarity with relevant commercial security tools and technologies.
  • Hands-on background in:
    • Cisco or Juniper networking
    • Linux and Windows systems
    • VMware or Hyper-V virtualization
    • Backup and recovery solutions

Working and travel conditions

  • Full-time physical presence in Mons is required.
  • Occasional travel to NCIA locations in Belgium may be required.
  • Each trip will last no more than two days and occur no more than once every two months.
  • Eligible NATO-duty travel is reimbursed under NATO regulations.
  • Travel requests must originate from the designated duty station.
  • Travel between Belgian work sites is treated as commuting and is not reimbursable.

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