C004688, Solution Support Engineer

Duties & Responsibilities

1. Solution Architecture

• Contribute to the development of solution architectures across business, infrastructure, and functional domains.

• Identify and evaluate alternative architectural solutions, assessing trade-offs in cost, performance, and scalability.

• Determine and document architecturally significant decisions.

• Produce specifications for cloud-based and on-premises components, tiers, and interfaces for translation into detailed technical designs.

• Support projects and change initiatives through preparation of technical plans and application of design principles.

• Ensure alignment with enterprise and solution architecture standards, including security compliance.

2. Requirements Definition & Management

• Use standard techniques to elicit, specify, and document requirements within clearly defined subject areas.

• Assist in defining and managing requirements throughout the project lifecycle.

• Support the creation and maintenance of a requirements baseline.

• Assist in assessing and implementing authorised changes.

3. Systems Development Management

• Plan and drive systems development initiatives aligned with organisational objectives.

• Select, adopt, and adapt appropriate development methodologies, tools, and techniques.

• Ensure availability and optimal utilisation of required resources.

• Monitor project progress and provide status reporting.

• Ensure adherence to agreed architectures, standards, methods, tools, and security/privacy requirements.

• Develop and maintain development roadmaps.

4. Network Design

• Specify technical configurations and components for small networks or network segments within complex infrastructures.

• Ensure compliance with organisational architectural standards.

5. Application Support

• Follow established procedures to identify and resolve application issues.

• Use application management tools to collect and analyse performance metrics.

• Perform agreed application maintenance tasks.

6. Release & Deployment

• Use approved tools and techniques for deployment activities.

• Maintain accurate records of deployment activities, logs, and technical documentation.

Requirements

Education

• Bachelor’s degree from a nationally recognised/certified university in a related discipline with a minimum of 2 years post-related experience.

OR

• In exceptional cases, the lack of a university degree may be compensated by at least 6 years of extensive and progressive relevant experience related to the duties of the post.

Experience

• Experience diagnosing and resolving technical issues related to software, hardware, and system integrations.

• Proficiency in debugging, log analysis, and root cause analysis.

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).

• Knowledge of APIs and basic integration techniques.

• Experience contributing to or managing support projects, tracking issue resolution, and coordinating with cross-functional teams.

• Experience in a customer-facing technical role (technical support, customer service, help desk).

Skills, Knowledge & Competencies

• Strong analytical and problem-solving skills.

• Ability to communicate technical information clearly to both technical and non-technical stakeholders.

• Ability to work effectively in a structured, security-sensitive environment.

• Familiarity with enterprise architecture and security standard