Duties & Role:

• Manage complex projects from initial phases (IFB, Price Proposals) through planning, implementation, and completion.

• Oversee time, cost, quality, and requirements of assigned projects in coordination with customers.

• Lead, motivate, and assign tasks to project teams.

• Apply standard project management techniques, including Prince2 methodology, change control, and risk/issue management.

• Develop and maintain project plans in ServiceNow, ensuring compliance with NCIA directives and best practices.

• Plan and allocate resources, monitor project progress, and take corrective actions as needed.

• Monitor project finances using EBA and execute duties in NCIA-defined Procure-to-Pay processes.

• Maintain effective communications with internal and external stakeholders, including NCIA top management.

• Ensure coherence across NATO CIS systems by liaising with other Project and Programme Managers.

• Represent the Agency in NATO committees, steering groups, and boards as required.

• Maintain contact with industrial organisations and NCIA customers; stay updated on relevant technological developments.

• Deputize for higher staff and perform other duties as required.

• Supervise, administer, and provide professional guidance to staff as needed.

Competencies & Personal Attributes:

• Deciding and initiating action

• Time management and prioritisation

• Adapting and responding to change

• Delivering results and meeting customer expectations

• Formulating strategies and concepts

Essential Education & Experience:

• Master’s degree in a related discipline with 5 years post-related experience, or Bachelor’s degree with 8 years post-related experience.

• Recognised project management qualification (Prince2 Practitioner, MSP, PMI, Agile). Extensive project management experience (≥8 years) in major communication or C2/MIS systems.

• Experience in multi-discipline engineering and management of complex communication/information systems.

• Proactive, with proven ability to build and maintain stakeholder trust.

• Strong oral and written communication and briefing skills.

Desirable Education & Experience:

• Experience with project planning tools, preferably ServiceNow.

• Recognised Service Management qualification (ITIL Foundation or specialist courses).

• Experience with cloud infrastructure deployment (IaaS, PaaS, SaaS), user/application migration, and project transitions to operations.

• Agile Project Management certification (Agile PM, Scrum).

Skills, Knowledge & Experience:

• Managing IT implementation projects of varying sizes.

• Creating Price Proposals and IFB competition packages.

• Leading Project Boards and senior management escalation boards.

• Professional management of internal and external customers, including NATO entities.

• Supplier management, contract management, negotiations, and conflict resolution.

• Procurement, logistics, testing, change management, and asset management.

• Mentoring junior PMs and building high-performance delivery teams.

• Communication and presentation to higher management and large groups.

• Experience in international, military, and civilian environments.

• Knowledge of NATO responsibilities and organisational structure (including ACO and ACT).

Language Proficiency:

• Thorough knowledge of one NATO language (written and spoken) is essential; some knowledge of the other is desirable.

• Most work conducted in English.