RFQ C004266

IT Service Change Management

• Provides status reports for implemented IT service changes to senior management.
• Implements routine changes in a live IT service environment.
• Generates schedule and time estimates for IT service changes.
• Participates in analysing the risks, costs and benefits of proposed IT service changes.
• Documents the procedures and changes made in IT service.

Change control

• Develops, documents and implements changes based on requests for change.
• Applies change control procedures.
• Applies tools, techniques and processes to manage and report on change requests.

Requirements definition and management

• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
• Assists in the definition and management of requirements.
• Assists in the creation of a requirements baseline.
• Assists in investigating and applying authorised changes. 

Risk management

• Undertakes basic risk management activities.
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.

Education, Experience and Training (essential):
Higher vocational training in a relevant discipline with 3 years postrelated experience. Or a secondary educational qualification with 5
years post-related experience.

Experience:
3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners
and stakeholders.

Training/Certifications:
ITIL v3/v4 Foundation Certification