2025-0127, 2025-0013  - Provision of CIS network administration (LAN) Services

DUTIES

The contractor will be responsible for delivering CIS Network Administration (LAN) Services on-site in Bydgoszcz, Poland. Primary duties include:

1. Incident Resolution

• Timely resolution of incidents in line with SLA.

• Root cause analysis to reduce recurring issues.

2. Network Administration

• Day-to-day management of LAN hardware and software.

• Ensure functionality of locally installed COTS hardware.

3. Troubleshooting

• Lead technical troubleshooting efforts.

• Provide guidance to team members.

4. Documentation

• Maintain accurate network configurations and technical documentation.

• Document cable plant, interconnections, staff roles, etc.

5. Reporting & Proposals

• Provide improvement reports and configuration control data.

• Support Section Head with recommendations and technical input.

6. Preventive Maintenance

• Execute preventive maintenance plans.

7. Configuration & Asset Management

• Adhere to NATO asset/configuration policies.

• Maintain accurate inventories of network assets.

8. Meetings & Coordination

• Participate in sprint planning and retrospectives.

• Coordinate with other teams and follow NATO processes.

REQUIREMENTS

Security Clearance

• NATO SECRET clearance required.

General Requirements

• Professional, courteous, and able to communicate effectively in English (standard 3333).

• Capable of handling and operating NATO-furnished equipment responsibly.

• Must report to and receive direction from designated NATO personnel.

Qualifications

• Education:

  • Higher vocational training 3 years post-related experience, OR

  • Secondary education 5 years post-related experience.

• Technical Skills:

  • Experience in LAN, WAN, Wi-Fi technologies.

  • Proficient with network tools, statistics, and performance monitoring.

  • Solid understanding of Layer 2 (Ethernet, VLANs, STP) and Layer 3 (IP, OSPF, MPLS).

  • Familiarity with protocols: DNS, DHCP, QoS, SNMP, VPN, AD, VRRP.

  • Hands-on with Cisco, HP, Juniper devices.

  • Cabling standards and wireless network deployment experience.

• Certifications (preferred/required):

  • CISCO (CCNA) certification.

  • ITIL Foundation certification.

• Additional Experience:

  • Windows Server administration, Active Directory, MS Exchange.

  • VMware and virtualization platforms.
    
    

• Performance Period:

  • Base Year: 26 May 2025 – 31 Dec 2025 (up to 8 sprints)

  • Option Years: 2026, 2027, 2028 (each with up to 12 sprints)

• Sprint-Based Model:
  Each sprint = ~1 month of work, with tasks defined during sprint planning.

• Working Hours:

  • Monday to Friday, 07:30–15:30.

  • Some weekend support (max 10 days/year).