C004034, Digital Collaboration Engineer

Duties

• Follows standard approaches and established design patterns to create new designs for Voice/VTC systems or system components.
• Responsible for the delivery of 3rd level technical support for Voice/VTC Services in NATO deployable systems.
• Performs fault diagnosis using Voice/VTC Management Systems.
• Supervises and carries out routine maintenance of Voice/VTC infrastructure, management appliances and other NATO Voice equipment.
• Maintain and update call routing settings and dialplan.
• Completes any changes to the system documentation.
• Completes backups and restores of Voice core devices; Call Managers, Management Appliances, Session Border Controllers across a wide area network.
• Supervises the work undertaken by the level 1 and level 2 Voice Technicians.
• Performs remote fault diagnosis on Call Managers, Session Border Controllers and Gateways as required.

Requirements

• At least 2 years' experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization.
• Commercial certifications - CCNP Collaboration / Voice, Security
• Familiarity with military voice/video and data systems.
• Experience deploying communication and collaboration software (such as voice call processing, video conferencing systems, team messaging applications, and document sharing platforms).
• Experience in deploying and setup Session Border Controllers across WAN.
• Experience in Voice/VTC call control, management and registration systems.
• Very good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards.
• Experience in utilizing of vendor's toolkits for collection of maintenance data, and ability to analyse them for both: service improvement and troubleshooting purposes.
• Experience with virtualization technologies.
• Experience with integrating communications systems with Active Directory and PKI technologies.
• Experience in customer support, user incident handling.
• Good problem solving and communication skills.